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Version: 9.0
Question: 1

Joe, a user, just downloaded a game onto his company phone. When he is not using the device, it unexpectedly dials unrecognized numbers and downloads new content. Joe is the victim of which of the following?

A. Trojan horse
B. Spyware
C. Social engineering
D. Worms

Answer: A

Question: 2

A technician is attempting to manually migrate a user’s profile from one Windows PC to another. Files in the user’s My Documents folder cannot be copied. Some files in question have green letters in the filenames. Which of the following file systems is causing this to occur?

A. exFAT
B. COMPRESSED
C. EFS
D. NTFS

Answer: C

Question: 3

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The customer reports their PC freezes up everyday around the same time. Which of the following utilities would be BEST to check for any error codes?

A. Windows Updates
B. Task Scheduler
C. Event Viewer
D. Performance Monitor

Answer: C

Question: 4

A user is looking for the Application Data directory in their profile but cannot see it. Which of the following Control Panel options would correct this?

A. System
B. Display
C. User Accounts
D. Folder Options

Answer: D

Question: 5

A user has downloaded and installed a browser add-on that causes the browser to hang. The PC has very slow system response when rebooted. Which of the following should a technician do to troubleshoot this problem?

A. Run System Restore, update antivirus program, and run an antivirus scan.
B. Remove all Internet temporary files, run an antivirus scan, and reboot using Last Known Good Configuration.
C. Remove all temporary files, turn off System Restore, update and run an antivirus scan.
D. Run an antivirus scan, Run Disk Cleanup, and reboot into Safe Mode.

Answer: C

Question: 6

A large magnet is placed too close to a CRT monitor. Which of the following will MOST likely occur?

A. Dead pixels
B. Flickering image
C. No image on screen
D. Distorted image

Answer: D

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